Delivery Information

Shipping Information

Free shipping applies to the United States (and it’s territories/APO/FPO)ONLY and applies to Retail Ground shipping (average 3-7 business days in transit)

 

Track your order

FedEx:

http://www.fedex.com/us/track/

Smartpost:

http://www.fedex.com/us/track/

UPS:

http://www.ups.com/WebTracking/track

USPS:

https://tools.usps.com/go/TrackConfirmAction%21input.action

 

FREE SHIPPING

We offer free shipping on all of our Domestic orders. As such, we use the most economical method of shipping, generally this is USPS Parcel. 

Please keep in mind to continue some carriers may break up multiple package shipments during the sorting process. If you receive only part of your order, please wait 1-2 business days before contacting us on where the rest of your order is.
We understand you are anxious to get your product(s),but bear in mind, once it leaves our facility, it is the responsibility of the carrier(s) to get your package to you in a timely fashion
 

COMMERCIAL ADDRESSES

Please verify that the commercial address does receive mail &/or FedEx delivery at the address you wish to ship to

Rush Order / Expedited Shipping / Deadlines

We ask that these orders contact us first to ensure we can meet your deadline. We typically can meet any REASONABLE deadline, but please keep in mind that these items are custom made to order. A fee for rush orders or expedited shipping may apply. 

Priority / Priority Express / FedEx 2 day / FedEx Overnight available upon request. Please contact us for a quite. Zip/Postal code and number/size of pillows will be needed for an accurate quote. 5 business day processing time applies on all non-rush orders including expedited shipping. USPS Priority (2-3 business days est.) may be changed to FedEx Ground (1-4 business days) or Priority Express at our discretion.

PO Box /PMB
We prefer to use physical shipping addresses whenever possible over a PO/PMB (AFO/APO military excluded). Pillow orders MUST be shipped to a physical address. 

Returned items:
Any items returned as undeliverable,  incorrect address, or need to be shipped back to the customer for any reason, it is the buyers responsibility to pay all shipping charges associated with re-shipping the item(s). Refusal to do so will result in final sale and forfeiture of items and funds

Time in Transit:

AFO/FPO/AK/HI/PR - 7 days+

 

INTERNATIONAL SHIPPING

We encourage all INTERNATIONAL CUSTOMERS to contact us PRIOR to ordering

International Buyers – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Refusal/neglect to pay and duties or fees associated with your order will result in a final sale and no refund will be issued. 

First Class International can take up to 6 weeks to arrive, and Priority averages 6-10 business days

International customers are responsible for any taxes, duties or fees incurred by importing our products to their country of residence. 

 We reserve the right to ship items FedEx International when customers select USPS Priority during check out as ship times are comparable. 

Shipping prices subject to change without notice. Boxes may vary from image.